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People Before Profits

About

Company Introduction

Universal Processing, LLC is an ISO/MSP (Independent Sales Organization/ Merchant Service Provider) of First Data, registered through Wells Fargo Bank, N.A. We are a leading provider of technology-enabled payment processing for merchants and suppliers of any size in the United States. Through POS, online, and mobile interfaces, as well as ERP and CRP software integrations, Universal Processing processes business-to-business and business-to-consumer payments while providing real-time settlement, reporting, and reconciliation, alongside robust security features such as point-to-point encryption and tokenization. Universal Processing has 4 offices nationwide in Manhattan, NY, Flushing, NY, Arcadia, CA, and Houston, TX., currently serving over 4000 valued clients nationwide.

4 Offices
Manhattan, Flushing, Arcadia & Houston

A+

graded A+ on the Better Business Bureau (BBB) for 3 years

4000
valued clients nationwide

We strive for superiority in what we do, offering merchants the highest level of customer service, payment processing solutions, and credit card security. Our clients count on Universal Processing to help them attain their business goals, through PCI compliant processes and advanced payment technology that improves the way they do business. Due to our commitment to quality, we have been graded A+ on the Better Business Bureau (BBB) for 3 years.

Universal Processing is helping its clients push the borders of what’s achievable in financial services, delivering innovative solutions and deep expertise to help businesses, financial institutions and consumers move and handle money faster and with greater ease.

Company History

Universal Processing is a company founded on the noble concept of putting “People before profits”. A payment processing company founded in 2009, Universal Processing came to be because Saint Hung, the current CEO of the company saw that small to medium sized businesses were always being neglected and not given the proper impetus for growth by mega merchant service providers. Hung was a top sales person with an extremely promising future at one of these big establishments as at that time, but quit to begin Universal Processing to make up for the lack of service from the big guys.

Universal Processing focuses on ingenious customer service, care, support, and reasonable pricing. Our success story has seen us serving over 4,000+ clients across the nation since inception. And following a restructuring exercise in 2012, we have become a sales organization registered with Wells Fargo Bank and First Data Corporation, the largest and most secure processing platform in the U.S. In addition, we are proud to be an A+ accredited member of the Better Business Bureau. We have an exemplary record of resolving customer complaints, with only 3 complaints in the past 3 years, and with all of the 3 complaints favorably resolved within 1 week of origination.

To further expand our business, we opened our second office in January 2015 on the corner of Main Street & Roosevelt Avenue in Flushing, NY, the 3rd busiest intersection in New York City. We also opened an LA office in August 2015, and relocated our headquarters to midtown Manhattan in January 2016. We currently have 4 offices nationwide, and are poised more than ever to reach a wider audience and provide payment processing solutions to more and more small to medium sized businesses.

Our Core Principles

Integrity

At Universal Processing, we are so much aware that every sustainable business is built on trust, and the positive effect integrity can have on business stability, efficiency and development. This is why we put people before profits and work hard to maintain an open, honest and ethical business.

As we serve you, we will always adhere to our moral code which is reflected in our transparent honesty and the complete harmony between what we say we will do and what we actually do. We believe that honesty, diligence and reliability should be the basis of all business.

Transparency

With Universal Processing, you get what you see. We are constantly working to make sure that every statement that we make to you is correct and honest. We are also passionate about ensuring that our fees and rates are clear and fair.
With Universal Processing, you will never have to worry about undisclosed, hidden fees and mysterious charges.  
Our definition of business transparency is the lack of hidden agendas or conditions, accompanied by the availability of full information required for collaboration, cooperation, and collective decision making.

Affordability

We started Universal Processing in order for small and medium sized businesses to gain access to required relevant payment solutions. That is why we are as a company very particular about affordability. Our fees and charges are low and competitive to ensure affordability for clients who want to take advantage of our unique services.

What more, we make money only when our merchants make money. Clients are therefore assured that Universal Processing will only work in their favor for best business solutions.

Simplicity

To be simple in business is to be focused. We don’t want out clients cluttering up their businesses and lives with unnecessary complexities. That is why Universal Processing offers merchants terminals and payment solutions that are not only durable, but simple and extremely easy to use. Our solutions are fast, powerful and are user-friendly. What more, we make available to clients the convenience of experienced technicians who personally install our systems and train clients free of charge.

Security

We are aware that most business owners worry about the security of their information, as well as that of their customers in today’s fast paced world. At Universal Processing, we work with First Data as our electronic payment platform because of their experience, clean record of and reputation as the most secure processor in the payments industry.

We employ the use of SSL Certificate to secure merchant’s information, and all information from our server to third party processors are secured by the newest standards available. Our process is PCI compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.

Reliability

We know that to gain customer approval, a company has to be reliable. That is why we under-promise and over-deliver.  At Universal Processing, we consistently perform our intended function on demand and without degradation or failure. Our clients keep returning because they have an assurance that they will get what they expect, at the time that they expect it, and in the way that they expect it.
We are ultimately reliable and will always answer our customers concerns and help them achieve the business growth that they desire.

Awards

Universal Processing is a proud recipient of many industry awards. These awards fuel our desire to offer our clients even better services and cutting edge products.

  • We won the ISO of the Year (2015) from Priority Payment System in 2015. This is the highest award for an ISO agent, and attests to our excellent sales performance, operation, and customer services.
  • We were chosen as the best among 1100 other ISOs agents of Priority Payment System.
  • We are also proud to be an A+ accredited member with the Better Business Bureau. This is in attestation to our exemplary record of resolving customer complaints, with only 3 complaints in the past 3 years, and with all of the 3 complaints favorably resolved within 1 week of origination.